Terms of Service

1. Who we are and what this covers

These Terms of Service ("Terms") are a contract between Ready To Inspect LLC, a Utah limited liability company doing business as Ready-to-Inspect ("RTI", "we", "us"), and the organization that creates an account to use the Service ("Customer", "you").

The "Service" means the Ready-to-Inspect web application at readytoinspect.io, the Ready-to-Inspect mobile applications, the QR-code inspection workflow, the client portal, and any related documentation and support we provide.

By creating an account, clicking to accept these Terms, or using the Service, you agree to them. If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not have that authority, do not use the Service.

2. Definitions

• Authorized User — an individual you permit to access the Service under your account, including administrators, QA/QC managers, and trade partners.
• Portal User — a third party (such as a project owner, general contractor, or client representative) to whom you grant limited access to review and sign off on inspection records through the client portal.
• Customer Data — everything you or your Authorized Users put into the Service: inspection records, checklists, photographs, observations, signatures, project and location names, tag identifiers, and any personal information contained in them.
• Account Data — information we collect to operate your account: names, email addresses, roles, billing details, and technical logs.

3. Accounts and eligibility

You must be at least 18 years old and using the Service for business purposes. The Service is not offered to consumers for personal use.

You are responsible for:

• The accuracy of your registration information.
• All activity that occurs under your account, including activity by your Authorized Users and Portal Users.
• Keeping credentials secure. Shared logins undermine the integrity of the inspection record and are a breach of these Terms.
• Promptly deactivating Authorized Users who leave your organization.

You will assign each Authorized User their own account. The Service records who performed each action; that record is only meaningful if each account belongs to one person.

4. Plans, billing, and renewal

Plans. The Service is sold on a subscription basis. Current plans, prices, and included limits are published at readytoinspect.io/pricing and are incorporated into these Terms.

Trial. We may offer a free trial. At the end of the trial, unless you start a paid plan, your ability to create new inspection submissions will stop. Records already created remain readable and exportable for the period described in Section 14.

Payment. Subscriptions are billed in advance through Stripe, our payment processor. We do not receive or store your full payment card details. By subscribing you authorize recurring charges to your payment method until you cancel.

Renewal. Subscriptions renew automatically for successive periods of the same length unless you cancel before the end of the current period.

Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. You keep access until then.

Refunds. Fees are non-refundable except where required by law or where we expressly agree in writing. If we materially reduce the functionality of a plan you have paid for, you may cancel and receive a pro-rated refund of the unused portion.

Price changes. We will give you at least 30 days' notice before a price increase takes effect. The increase applies from your next renewal. If you do not accept it, you may cancel before that renewal.

Taxes. Prices exclude sales, use, VAT, GST, and similar taxes. You are responsible for these except for taxes on our net income.

Non-payment. If a payment fails, we may suspend access after notifying you and allowing a reasonable period to cure. We will not delete Customer Data during a suspension for non-payment.

5. Acceptable use

You will not, and will not permit anyone to:

• Use the Service to store or transmit unlawful, infringing, or malicious material.
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is unenforceable under applicable law.
• Circumvent or attempt to circumvent access controls, tenant isolation, usage limits, or the photo requirement enforced at submission.
• Falsify, backdate, or misattribute an inspection record, or record an inspection that did not occur.
• Resell, sublicense, or provide the Service to third parties as a standalone offering, other than granting Portal Users access to your own records.
• Use automated means to scrape the Service or place unreasonable load on it.

We may suspend access immediately, with notice as soon as practicable, if your use presents a security risk, exposes us or others to liability, or is unlawful.

6. Customer Data

Ownership. As between you and us, you own all Customer Data. We claim no ownership in it.

Our license. You grant us a limited, non-exclusive license to host, copy, transmit, process, and display Customer Data solely to provide, secure, and support the Service, and as otherwise instructed by you.

Your responsibilities. You are responsible for the legality of Customer Data and for having the rights and permissions needed to put it into the Service. This specifically includes:

• Photographs of people. Inspection photographs frequently capture workers, and may capture members of the public. You are responsible for providing any notice to, and obtaining any consent from, those individuals that your jurisdiction and your own site policies require.
• Location data. The Service embeds a timestamp and, where the device permits, GPS coordinates into inspection photographs. This can reveal where an individual worker was at a particular time. You are responsible for disclosing this to your workforce.
• Third-party sites. Where you inspect on a site controlled by another party, you are responsible for complying with that party's photography and data rules.

Personal data. Where Customer Data contains personal information, we act as your processor (or service provider). Our Data Processing Addendum governs that processing and is incorporated into these Terms.

Removal. We do not review Customer Data as a matter of course. If we become aware that Customer Data violates these Terms or the law, we may remove or disable access to it and will notify you.

7. The audit trail — what it does and what it does not do

The Service maintains an activity log in which each record is bound to the record before it by a SHA-256 hash. Changing or removing an earlier record causes later hashes to stop matching, which makes the change detectable.

You should understand the following, and we make these statements expressly rather than burying them:

• Tamper-evident is not tamper-proof. The mechanism is designed to make alteration detectable. It does not prevent alteration, and it does not prevent a person with valid credentials from entering inaccurate information in the first place.
• We make no representation about legal admissibility or evidentiary weight. Whether a record produced by the Service is admissible, persuasive, or sufficient in any proceeding, arbitration, claim, or regulatory matter depends on the law and the facts of that matter. That is not something we can promise and we do not promise it.
• The Service is not a substitute for your own compliance obligations. If a code, contract, permit, insurance policy, or regulation requires you to keep records in a particular form, for a particular period, or verified by a particular person, meeting that requirement remains yours.
• The Service does not perform inspections or make engineering judgments. It records what your people record. Accuracy and completeness of an inspection is the responsibility of the person performing it and of your organization.
• Export your records. You can export your records at any time (Section 14). We recommend you do so at intervals appropriate to your record-retention obligations rather than treating the Service as your only copy.

8. Electronic signatures

The Service captures electronic signatures at two points: when an Authorized User submits an inspection, and when a Portal User signs off on submitted work.

By signing electronically in the Service, the signer agrees that:

• Their electronic signature has the same legal effect as a handwritten signature, under the U.S. federal ESIGN Act, the Uniform Electronic Transactions Act as adopted in the applicable state, and comparable laws.
• They are signing the specific inspection record identified on screen at the time of signing.
• The Service records the signature image or typed name, the signer's identity, the date and time, and a hashed representation of the network address used, and binds these to the record.
• They intend to be bound by that signature.

A signer may decline to sign electronically. In that case, you and the signer must arrange a paper alternative outside the Service. A signer may request a paper copy of any record they signed by contacting you or, if you are unavailable, us at support@readytoinspect.io.

Consent to sign electronically applies to the specific record signed and may be withdrawn for future records at any time by notifying you.

9. Availability and support

We aim to keep the Service available and to fix problems promptly, but at this stage we do not offer a contractual uptime commitment or service credits. We may perform maintenance, and will try to schedule disruptive maintenance outside U.S. business hours where practical.

The Service includes offline capture on mobile devices. Records captured offline are stored on the device and upload when connectivity returns. You are responsible for ensuring devices reconnect; records that never sync are not in our possession and we cannot recover them.

Support is provided by email at support@readytoinspect.io during U.S. business hours.

10. Third-party services

The Service depends on third-party providers, listed in our Privacy Policy and Data Processing Addendum. If you connect an optional third-party integration (for example, a spreadsheet or project-management tool), your use of that third party is governed by your agreement with them, not by these Terms, and you authorize us to transmit the relevant Customer Data to it.

11. Confidentiality

Each party may receive information the other treats as confidential. Each party will protect the other's confidential information with at least reasonable care and will not use or disclose it except to perform under these Terms or as required by law. Customer Data is your confidential information.

12. Intellectual property

We own the Service, including its software, design, documentation, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. No other rights are granted.

If you send us feedback or suggestions, we may use them without restriction or obligation to you. We will not identify you as the source without your permission.

13. Aggregate and anonymized data

We may generate statistical and operational data from use of the Service — for example, aggregate counts of inspections completed across all customers. We may use this to operate and improve the Service. We will not publish or share such data in a form that identifies you, your projects, your personnel, or your clients.

14. Term, termination, and getting your data out

Term. These Terms apply for as long as you have an account.

Termination by you. You may terminate at any time by cancelling your subscription and closing your account.

Termination by us. We may terminate for material breach that you do not cure within 30 days of written notice, or immediately if required by law or if your use presents an imminent security risk. We may also discontinue the Service entirely on at least 90 days' notice, in which case we will refund any prepaid fees for the unused period.

Export window. For 30 days after termination or expiry, you may log in for the sole purpose of exporting your Customer Data in CSV and PDF form. After that period we may delete Customer Data. Export your records before you close your account.

Deletion. After the export window, we will delete Customer Data within 90 days, except where retention is required by law or where data exists in routine backups, which are overwritten on our normal backup cycle.

Survival. Sections 6 (Ownership), 7, 11, 12, 15, 16, 17, and 19 survive termination.

15. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, or that it will meet any particular regulatory, code, contractual, or evidentiary requirement applicable to your work.

16. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or loss of goodwill, even if advised of the possibility.
• Our total aggregate liability arising out of or related to these Terms or the Service, in contract, tort, or otherwise, will not exceed the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) US$100.

What this cap does not cover. These limits do not apply to your obligation to pay fees, to either party's breach of confidentiality, or to liability that cannot be limited under applicable law.

Construction-specific exclusion. We are not liable for construction defects, rework, delay, schedule impact, warranty claims, code violations, personal injury, property damage, or losses arising from the accuracy, completeness, timing, or interpretation of any inspection performed by you or your personnel, whether or not that inspection was recorded in the Service.

17. Indemnification

You will indemnify us against third-party claims arising from (a) Customer Data, including claims by individuals depicted in inspection photographs or whose location data was captured; (b) your use of the Service in breach of these Terms or applicable law; and (c) any dispute between you and a Portal User or your client concerning work you recorded in the Service.

We will indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark. This does not apply to claims arising from Customer Data, from modifications you make, or from combining the Service with anything we did not supply.

The indemnified party must notify the other promptly, allow the indemnifying party to control the defense, and cooperate reasonably.

18. Changes to these Terms

We may update these Terms. For material changes we will give you at least 30 days' notice by email to your account administrator and by notice in the Service. Changes take effect at the start of your next billing period. Continuing to use the Service after that date means you accept the updated Terms. If you do not accept them, cancel before that date.

19. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules. The exclusive venue for any dispute is the state and federal courts located in Utah County, Utah, and both parties consent to personal jurisdiction there.

Before filing, the parties will attempt in good faith to resolve the dispute by direct discussion between people with authority to settle, for at least 30 days after written notice of the dispute.

Each party waives any right to a jury trial and to participate in a class or representative action.

20. General

Entire agreement. These Terms, the Privacy Policy, the Data Processing Addendum, and the published plan terms are the entire agreement between us on this subject and supersede prior discussions.

Order of precedence. If a signed order form or master agreement conflicts with these Terms, the signed document controls for that customer.

Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets. We may assign to a successor in a similar transaction.

Severability. If a provision is unenforceable, the rest remains in effect and the unenforceable provision is modified to the minimum extent needed to make it enforceable.

No waiver. Failure to enforce a provision is not a waiver of it.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.

Notices. We give notice by email to your account administrator or by posting in the Service. You give notice to support@readytoinspect.io.

21. Contact

Ready To Inspect LLC Utah, United States support@readytoinspect.io