Nurse call system quarterly maintenance checklist

Charge nurse and nursing leadership told before test calls

Unit manager and charge nurse told which rooms will be tested and when, and patients in those rooms told test calls are coming and shown the backup call method.

Units tested one at a time so every patient keeps call

Only one unit or zone in test at a time, the rest in normal service, and patients in any room taken out of service told and shown the backup call method.

Fault and offline history reviewed since the last round

Supervision and fault history on the nurse call server or master reviewed, repeat offline stations and unanswered faults listed for the vendor to test first.

Bedside, bath and pull-cord stations placed and functional

Each station present, cords reaching the floor where required, buttons and reset controls not damaged, station places a call when pressed.

Station cancel and reset work at the point of care

Call clears from the station itself, not only at the master, and the corridor light and annunciator drop when the call is reset.

Bed call cord or pillow speaker checked at each bed tested

Cord and plug undamaged and seated in the bedside jack, call button and any TV or light controls working, and unplugging it raises the cord-out alert where the jack is supervised.

Toilet and shower pull calls annunciate at bath priority

A pull at the toilet, and at the shower where there is one, shows as a bath call, not a routine call, with its own tone and light pattern, and cancels only in the room.

Staff emergency and code call tested at a room on each unit

Code team or operator warned first where the call pages them; the call shows above routine and bath calls with its own tone and light, then is cancelled in the room.

Corridor dome light and master station annunciate the call

A call lights the correct corridor dome, shows the correct originating station at the master, and the audible tone sounds, with the path observed end to end.

Zone lights at corridor turns lead staff to the room

Where fitted, zone lights at corridor turns and unit entries light for a call in their zone, in the same color or pattern as the room's dome light.

Call shown at every staff, duty or master station the unit has

Test call shows the right room at each staff, duty or master station on the unit, and where stations have voice, staff and caller hear each other clearly.

Test call reaches the assigned wireless handset or badge

Where calls route to phones, pagers or badges, the call arrives on the assigned device with the right room, bed and priority, and answering it there shows at the master.

System backup power present and indicating healthy

Backup supply energized, no trouble or low-battery indication at the master, no stations showing offline.

Tested units back in normal service and charge nurse told

Every test call cleared at the master, assignments and settings back to normal, backup call method withdrawn, and the charge nurse told testing is finished.

Round results logged by room and bed

Stations tested, faults found and devices that missed calls logged by room and bed, with repairs raised to the vendor and the owner.